Date of last update: September 18, 2025

1. Introduction

These Terms & Conditions (“Terms”) govern access to and use of the Midbound.ai website, software, APIs, pixels/scripts, data products, integrations, documentation, and related services (collectively, the “Services”) provided by Midbound, Inc. (“Midbound,” “we,” “us,” or “our”). By creating an account, installing our pixel or scripts, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

If you and Midbound have executed a separate signed agreement (e.g., a Master Services Agreement, “MSA”), that agreement controls to the extent of any conflict with these Terms.

2. Definitions

• Customer, you, your: The individual or entity that accesses or uses the Services.
• Authorized Users: Your employees, contractors, or service providers authorized to access the Services under your account.
• Order Form: Any ordering document or online checkout specifying plan, features, term, and pricing.
• Hit / Credit: A successful identification of an otherwise anonymous website visitor, deducted from your plan quota. Unsuccessful identifications do not consume quota.
• Submitted Data: Data, content, or materials you or your systems submit to or through the Services.
• Output Data: Information, signals, or content generated or delivered by the Services for your use.
• Midbound Platform: Midbound’s underlying technology, models, databases, algorithms, methods, and infrastructure.

3. Eligibility; Accounts; Security

You represent that you are at least 18 years old, have authority to bind your organization (if applicable), and are not barred from using the Services under applicable law. You are responsible for: (a) accurate, current account information; (b) safeguarding credentials and API keys; (c) ensuring only Authorized Users access the account; (d) revoking access for departing personnel within 24 hours; and (e) promptly notifying Midbound (within 24 hours) of any actual or suspected compromise. We may restrict access for competitors at our discretion.

4. Description of Services

The Services identify and analyze U.S.-based website visitors and in-market prospects at the person level and deliver Output Data, with optional integrations to your systems (e.g., CRM, Slack, Google Workspace). Features, limits, and quotas are as stated in your plan or Order Form and on our site.

5. Trials (If Offered)

• Eligibility: One trial per customer entity; not combinable with other promotions.
• Scope: Core features are enabled; certain premium capabilities may be limited. Trial accounts may receive up to 5,000 credits per company.
• Data Access: Output Data generated during a trial is accessible only while the trial is active. If you do not upgrade before trial end, access may be suspended.